Refund Policy

Effective Date: July 1, 2026  |  Last Updated: July 1, 2026

1. Introduction

This Refund Policy ("Policy") governs all purchases, orders, and transactions made through wingsnob-new.click or directly with Wing Snob. By placing an order with us, you agree to the terms outlined in this Policy. This Policy is intended to be fair, transparent, and compliant with applicable United States consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act.

We understand that issues can occasionally arise with food orders — from incorrect items to quality concerns. Our goal is to address every concern promptly and fairly. This Policy explains exactly when refunds are available, how to request them, and what to expect during the process.

2. Eligibility Conditions for Refunds

A refund request may be considered eligible under the following conditions:

• Incorrect Order: You received items that were different from what you ordered (e.g., wrong flavor, wrong sauce, wrong quantity).
• Missing Items: Part of your order was missing upon delivery or pickup, and you did not receive the full order you paid for.
• Food Quality Issues: The food received was visibly spoiled, undercooked, contaminated, or otherwise unfit for consumption at the time of delivery or pickup.
• Damaged Packaging: The order arrived in severely damaged packaging that compromised the safety or quality of the food inside.
• Failed Delivery: Your delivery order was never delivered, and no attempt was made to contact you.
• Duplicate Charges: You were charged more than once for the same order due to a technical or payment processing error.
• Unauthorized Transactions: A charge appeared on your account that you did not authorize.

To be eligible for a refund, the issue must be reported within the applicable timeframe described in Section 3 below, and you must provide sufficient documentation or description of the problem.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate your concern and process a refund appropriately. The following timeframes apply:

Requests submitted outside of these timeframes may not be eligible for a refund at our discretion. We strongly encourage customers to inspect their orders upon receipt and report any concerns immediately.

4. Non-Refundable Items and Situations

The following circumstances are generally not eligible for a refund:

• Orders that have been fully consumed before a complaint is submitted.
• Personal preference issues, such as not liking the taste, flavor, or spice level of a correctly prepared item.
• Customizations that were requested by the customer and correctly fulfilled.
• Orders where the customer provided an incorrect delivery address.
• Delays caused by third-party delivery services outside of our control.
• Promotional, discounted, or complimentary items received at no charge.
• Requests submitted beyond the applicable reporting deadlines without valid justification.
• Delivery fees, service fees, and applicable taxes where legally non-refundable.
• Orders where the customer refused delivery without a valid reason.

5. How to Request a Refund (Step-by-Step)

Follow these steps to submit a refund request:

1. Step 1 – Contact Us Promptly: Reach out to our customer service team as soon as possible within the applicable timeframe. You can contact us by:
   • Email: [email protected]
   • Website: wingsnob-new.click
2. Step 2 – Provide Your Order Details: Include the following information in your refund request:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • The specific items in question
   • A clear description of the issue
3. Step 3 – Submit Supporting Evidence: Where applicable, attach photographs or videos clearly showing the issue (e.g., wrong items, damaged packaging, quality concerns). Visual evidence significantly speeds up the review process.
4. Step 4 – Await Confirmation: Our customer service team will acknowledge your request within 1–2 business days and may follow up with additional questions.
5. Step 5 – Review and Decision: We will review your request and notify you of our decision via email within 3–5 business days of receiving all necessary information.
6. Step 6 – Refund Issuance: If your refund is approved, we will process it using the original payment method within the timeframes outlined in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account depends on your payment method:

Please note that processing times may vary depending on your financial institution. Wing Snob is not responsible for delays caused by banks or payment processors once the refund has been initiated from our end. If you do not see your refund within the stated timeframe, please contact your bank before reaching out to us.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only a portion of the order was incorrect or missing (the remaining items were correct and delivered).
• The food quality issue affected only specific items within a larger order.
• A promotional discount or coupon was applied to the order, in which case the refund may be adjusted proportionally.
• Delivery fees and taxes cannot be refunded as part of a partial order issue.
• The customer consumed a significant portion of the order before identifying an issue.

The amount of a partial refund will be calculated based on the value of the affected items at the time of purchase. We will communicate the refund amount to you before processing it.

8. Exchange Policy

In many cases, we prefer to resolve food quality or order accuracy issues by offering a replacement rather than a refund. Here is how our exchange policy works:

• Replacement Orders: If your order was incorrect or had a significant quality issue, we may offer to remake and re-deliver (or make available for pickup) the correct item(s) at no additional charge.
• Store Credit: As an alternative to a cash refund, we may offer store credit of equal or greater value to be applied toward a future order.
• Customer Choice: You may express a preference for a refund versus a replacement, and we will do our best to accommodate your request based on the circumstances and our Policy guidelines.
• Limitations: Exchanges or replacements are subject to item availability. If an item is no longer available, a refund or substitute item will be offered instead.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Online and Phone Orders

• Before Preparation Begins: If you cancel your order before our kitchen has begun preparing it, you are entitled to a full refund.
• After Preparation Has Begun: Once food preparation has started, cancellations may not be accepted, and a refund may not be available. We will use our discretion based on the circumstances.
• How to Cancel: To cancel an order, contact us immediately at [email protected] or through the website. Please include your order number and request for cancellation.

9.2 Catering and Large Group Orders

• Catering orders or large group orders may be subject to separate cancellation terms agreed upon at the time of booking.
• Cancellations made 48 hours or more before the scheduled order time may receive a full refund.
• Cancellations made less than 48 hours before the scheduled time may result in a partial refund or store credit, depending on the preparation costs already incurred.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob offers the following dispute resolution process:

10.1 Internal Escalation

If your initial refund request was denied or you believe the resolution was inadequate, you may request an escalation of your case. To do so:

1. Send an email to [email protected] with the subject line: "Refund Dispute – [Your Order Number]"
2. Clearly describe why you believe the original decision was incorrect or unfair.
3. Include any additional evidence or documentation that supports your case.

A senior member of our team will review escalated disputes within 5–7 business days and provide a final written response.

10.2 Chargeback Rights

You have the right to contact your bank or credit card issuer to dispute a charge if you believe you have been billed incorrectly or if we have failed to honor a valid refund obligation. We ask that you attempt to resolve the matter with us directly before initiating a chargeback, as chargebacks can be a lengthy process for both parties.

10.3 Consumer Protection Agencies

As a consumer in the United States, you also have the right to file a complaint with the following agencies if you believe your consumer rights have been violated:

• Federal Trade Commission (FTC): www.ftc.gov or call 1-877-FTC-HELP
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your State Attorney General's Office for state-level consumer protection complaints
• Better Business Bureau (BBB): www.bbb.org

11. Changes to This Policy

Wing Snob reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website at wingsnob-new.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this Policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated Policy.

12. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this Policy, please contact our customer service team through any of the following channels:

Our customer service team is available to assist you Monday through Friday, during standard business hours. We are committed to responding to all inquiries within 1–2 business days. For urgent matters regarding food safety or health concerns, please contact your local health authority as well.

This Refund Policy was last updated on July 1, 2026. Wing Snob is committed to fair and transparent practices in accordance with applicable United States federal and state consumer protection laws, including the FTC Act. Nothing in this Policy limits your statutory rights as a consumer.